Refund policy
We want you to love your order, but if something’s not right, here’s how returns, cancellations, and refunds work.
✅ Returns Accepted
You have 30 days from the date of delivery to request a return.
To be eligible, the item must be in its original condition and packaging.
📦 Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method for your own peace of mind.
🔁 Restocking Fee
All returns are subject to a 10% restocking fee.
This helps cover the time and materials involved with handling made-to-order products.
🚫 Non-Returnable Items
We cannot accept returns for:
- Custom or personalized items
- Digital downloads
- Items marked “final sale”
💬 How to Start a Return or Cancellation
Email us at ghostmasterpresents@gmail.com with your order number and reason for the return or cancellation.
Once approved, we’ll provide the next steps.
💸 Refunds & Store Credit
All cancellations and returns are processed as store credit only.
Once we receive and inspect the returned item, we’ll issue store credit for the amount paid (minus the 10% restocking fee, if applicable).
Please allow 5 to 10 business days for the store credit to appear in your account.
